Social networks regularly require apps like MeetEdgar to re-confirm permission to post on your behalf. This security step is called a refresh, and it’s a normal part of keeping your account connected.
Connections between MeetEdgar and your social channels rely on access tokens, which can expire for several reasons, such as a password change, updated security settings, or a preset token lifespan set by the network.
Why do I need to refresh my account?
You may be asked to refresh an account when:
A social network’s security rules require periodic re-authorization
A network requires regular refreshes (for example, some networks enforce refresh cycles every few weeks or months)
You change your password on the social network
The network releases a security or permission update
Posting permissions expire or are reset
Refreshing simply re-authorizes the connection so Edgar can continue publishing your content. Your scheduled posts and saved content remain safe.
If an account becomes disconnected, MeetEdgar will notify you by email so you can refresh it.
Basic Account Refresh (Most Accounts)
Before refreshing, make sure you are logged into the correct social network account in your browser.
Examples:
Refreshing LinkedIn? Be logged into LinkedIn
Refreshing X? Be logged into your X account
How to refresh an account:
Go to Social Media Accounts tab in MeetEdgar
Locate the account that needs refreshing
Click the refresh icon in the top-right corner of the account card
Facebook Pages – Important
For Facebook Pages:
You must refresh the personal Facebook profile connected to the Page
Pages cannot be refreshed individually
🚫 Do NOT Delete the Account
Deleting an account is never required to refresh or reconnect it.
If you delete an account:
Your posting schedule will be removed
Content associations will be deleted
This action cannot be undone
Always use Refresh, not Delete.
Reconnecting a Facebook Account
Sometimes Facebook permissions change, or a new Page doesn’t appear right away. Follow these steps to reset the connection.
Step 1: Remove MeetEdgar from Facebook
Go to Facebook Business Integrations settings
Locate MeetEdgar
Select it and click Remove
Step 2: Reconnect in MeetEdgar
Go to the Accounts page in MeetEdgar
Click the refresh icon on your personal Facebook profile
When prompted:
Continue as your profile
Select Choose what to allow
Ensure your Pages are enabled
Click OK
As of April 22, 2024, Facebook Groups can no longer be added to MeetEdgar and existing Facebook Group connections stopped working on this date.
Reconnecting a LinkedIn Company Page
Step 1: Remove Edgar from LinkedIn
Visit LinkedIn’s Permitted Services settings
Find Edgar and click Remove
Step 2: Refresh the Connection in MeetEdgar
Return to the Social Media Accounts page in MeetEdgar
Click the refresh icon on your personal LinkedIn profile
Log in to LinkedIn when prompted
🔑 Important LinkedIn Requirements
You must be a Super Admin on the LinkedIn Company Page
Content Admin access is not sufficient
LinkedIn Company Pages are connected through a personal LinkedIn profile
You must be logged into the same profile used to originally connect the page
💡 Tip:
The account card in MeetEdgar shows which LinkedIn profile was used. Make sure you’re logged into that profile before refreshing.
Need Help?
If refreshing or reconnecting doesn’t work, contact [email protected] and our team will be happy to help!
Frequently Asked Questions
Will refreshing my account delete my scheduled posts or content?
Will refreshing my account delete my scheduled posts or content?
No. Refreshing an account will not delete your scheduled posts, saved content, or categories. Everything stays exactly as it is.
Only deleting an account removes schedules and content associations—refreshing simply restores the connection so Edgar can continue publishing.
What happens if I don’t refresh my account?
What happens if I don’t refresh my account?
If an account isn’t refreshed, Edgar won’t be able to publish new posts to that social network until the connection is restored.
How often do accounts need to be refreshed?
How often do accounts need to be refreshed?
It depends on the social network. Some require refreshes on a regular schedule, while others only require it after security changes like password updates or permission resets.
Do I need to refresh all my accounts at the same time?
Do I need to refresh all my accounts at the same time?
No. Each social account is refreshed individually. You only need to refresh the account that shows as disconnected.
Why does my account keep disconnecting?
Why does my account keep disconnecting?
This can happen if:
You recently changed your password
The social network updated its security settings
Permissions were modified or revoked
The network requires periodic re-authorization
Why do Facebook Pages need the personal profile refreshed?
Why do Facebook Pages need the personal profile refreshed?
Facebook Pages are connected through a personal profile. Refreshing the profile re-authorizes all associated Pages.
What should I do before clicking refresh?
What should I do before clicking refresh?
Make sure you’re logged into the correct social network account in your browser—the same one originally connected to MeetEdgar.
Once my account is refreshed, will my posts resume publishing?
Once my account is refreshed, will my posts resume publishing?
Yes. Once the account is successfully refreshed, your posts will automatically resume publishing according to your existing schedule. No further action is needed.