There are a few main reasons a post may fail to publish or the social network may reject it:
- The Text: Facebook, Twitter, or LinkedIn may have rejected the post due to the text. Some text, hashtags, or links can send up red flags for the networks if they have previously been reported as spam or abusive content by other users. Changing the text of your post may allow it to publish in the future.
- The Link: the link in your post may be blocked by one of the networks because it's been reported as spam or abusive. If that's the case and this is your link that you know does not contain abusive content, you can contact Twitter to ask them to unblock it. Or for Facebook, you can run the link through their link debugger tool to see whether it's been flagged: https://developers.facebook.com/tools/debug/
- Your Account: your account on Facebook, Twitter, or LinkedIn may be flagged for other reasons, so they aren't letting any posts from other sources through. Log into your social network account to see if this is the case, and contact the social network to find out why they have locked your account.
- Content Repeating Too Often: While recycling content is good on Facebook and LinkedIn and can drive more traffic to your website, repeating content too often can get your account flagged as spam. As a general rule, you should set up your Edgar account so that no content is repeated within a 24 hour period. The more content you have, the more space between recycled posts. How often your content will repeat depends on how much content is in a category and how often that category appears on the schedule (i.e., if you have 10 posts in a category and that category appears on the schedule twice, that content will begin recycling every 5 weeks).
If you're still not sure why your post was rejected by the social network, reach out to the customer experience team by clicking on the message bubble at the bottom right of any page. We'll be happy to take a look for you!